At Luck 88, your privacy is not merely a legal obligation — it is a moral responsibility we take seriously. This document transparently explains how we collect, use, store, and protect your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Six core principles that shape how we manage your personal data.
Luck 88 only collects data that is strictly necessary to deliver our services. Every piece of data collected has a specific, clearly stated purpose. We do not collect data in excess or without solid justification.
Minimum CollectionYour data is protected with 256-bit SSL encryption — the same security standard used by the banking industry. Our servers are shielded by multi-layered firewalls and monitored around the clock by our cybersecurity team.
SSL 256-bitYou have the full right to access, correct, transfer, or request deletion of your personal data at any time. Requests will be processed within 14 working days at no additional cost.
14-Day ResponsePersonal data is not stored indefinitely. Luck 88 has a clear data retention policy — active data is retained for the duration of the active account and no longer than 7 years after account closure for legal compliance purposes.
7-Year PolicyLuck 88 has never and will never sell, rent, or exchange your personal data with third parties for marketing purposes. Your data belongs to you — we are only its trusted custodians.
Zero Data SellingAll our data handling practices are in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA), the primary legislation governing personal data protection in the country. Compliance is reviewed on a regular basis.
Malaysia PDPAWelcome to the Privacy Policy Luck 88 (luck88-khelo.com). This policy transparently explains how we collect, process, store, protect, and — under certain circumstances — share your personal data when you use our online casino and gaming platform.
Luck 88 is fully committed to protecting the privacy of our Malaysian users. We believe you deserve to know exactly what happens to your personal information — not vague answers or explanations too technical for the average person to understand.
This policy applies to all information collected through the luck88-khelo.com website, the Luck 88 mobile app, and all related services we offer to users in Malaysia.
Luck 88 collects your personal data across several key categories. The table below outlines the data types, purposes of collection, and retention periods:
| Data Category | Specific Examples | Requirements |
|---|---|---|
| Personal Identity | Full name, date of birth, MyKad/passport number | Mandatory |
| Contact Information | Mobile number, email address, home address | Mandatory |
| Financial Data | Bank account number, e-wallet name (TNG, GrabPay, DuitNow) | Mandatory |
| Transaction Data | Deposit history, withdrawals, wagering, winnings | Mandatory |
| Technical Data | IP address, device type, web browser, access time | Automatic |
| Game Data | Games played, session duration, game preferences | Automatic |
| Communication Data | Support chat logs, emails, complaint history | Situation |
Luck 88 collects your personal data through three main channels:
During account registration, form completion, the KYC process, customer support communications, or withdrawal requests.
Technical and game data are collected automatically via cookies, server logs, and tracking technologies while you use the platform.
Verification information from payment processors (TNG, DuitNow, GrabPay), KYC providers, and in certain cases, the relevant regulatory authorities.
Luck 88 uses your personal data solely for the following purposes. Each purpose has a valid legal basis under Malaysia's PDPA 2010:
Luck 88 does not sell, rent, or trade your personal data. However, in certain limited situations, we may share data with the following parties:
Information required to process transactions is shared with certified payment processors such as TNG, GrabPay, DuitNow, FPX gateway providers, and others. Such sharing is kept to a minimum and used solely for transaction processing purposes.
We may be required to disclose data to regulatory authorities, law enforcement, or courts when mandated by Malaysian law. In such cases, we will notify you if permitted by law to do so.
Cloud service, cybersecurity, and technical infrastructure providers that help us operate the platform. All such providers are bound by strict data protection agreements and are prohibited from using your data for any other purpose.
Luck 88 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, modification, disclosure, or destruction:
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by Luck 88:
Request a copy of the personal data we hold about you. We will provide it in a readable format within 14 working days.
Request the correction of inaccurate or incomplete personal data. Update your information via profile settings or contact our support team.
Request deletion of your personal data in certain circumstances. Please note that deletion may be restricted by legal obligations and compliance requirements.
Object to the processing of your personal data for marketing or analytics purposes. You may withdraw consent for marketing communications at any time.
Request your data in a machine-readable format for transfer to another platform. Available in CSV or JSON format.
File a complaint with us or with the Malaysian Personal Data Protection Commissioner if you believe your privacy rights have been violated.
To exercise any of the above rights, please email privacy@luck88-khelo.com with the subject line "PRIVACY RIGHTS REQUEST" along with your account number. We will verify your identity and process your request within 14 working days.
Luck 88 uses cookies and similar tracking technologies to enhance the user experience, ensure platform security, and understand usage patterns. The types of cookies we use are as follows:
You can manage your cookie settings at any time through your web browser settings. Disabling certain cookies may affect platform functionality. Session cookies are automatically deleted when you close your browser.
Platform Luck 88 is intended for users aged 18 and above only. We do not knowingly collect or process personal data from individuals under the age of 18.
In the course of our operations, your personal data may be stored or processed on servers located outside Malaysia. This primarily involves cloud infrastructure services to ensure platform availability and reliability.
Luck 88 ensures that any cross-border data transfers are carried out with adequate safeguards in place, including:
Luck 88 retains your personal data only for as long as necessary for the stated purposes or as required by law:
| Data Type | Retention Period | Reason |
|---|---|---|
| Identity & active account data | For the duration of the active account | Service requirements |
| Data after account closure | 7 years | AML & legal compliance |
| Financial transaction records | 7 years | Malaysian legal requirements |
| Support communication logs | 3 years | Complaint resolution & audit |
| Technical & security logs | 12 months | Security & investigations |
| Analytical cookie data | 13 months | Usage pattern analysis |
Once the retention period expires, data will be permanently deleted or anonymised so it can no longer be linked to any individual. The deletion process is audited on a regular basis.
Luck 88 may update this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements to how we protect your data.
When we make significant changes, we will:
We encourage you to review this Privacy Policy periodically. Your continued use of the platform after any changes are published constitutes your acceptance of the updated policy.
Luck 88 has appointed a Data Protection Officer (DPO) responsible for ensuring PDPA compliance and handling all privacy-related enquiries.